Hotel Gracery Kyoto Sanjo

Location was fantastic, right in the heart of all the shopping Kyoto has to offer and a short walk away from Gion district. It was very clean and the rooms felt quite roomy. We also liked the shared eating area on which we had a little picnic one night.

Good location in shopping arcades. Close enough to subways even with luggage and pretty easy to find. Stayed in 3 Gracery hotels this trip and this was the most spacious and luxe. Loved the free amenities like face masks. One of our best hotels of the trip.

I love everything about the hotel; great location, a variety of breakfast, bed are comfortable etc. One thing needed to be improved is a manner of staff. As I travelled by the support of my government, I needed a proof of my stay. When I was asking a male staff at the reception about getting an invoice or any proof of my stay which is more official than an ordinary receipt (My organization call this type of document as "invoice"), a female receptionist with short black hair, who did not fully understand and followed the whole conversation because she just finished a conversation with another guest, told me that "We don't know the word 'invoice'. What you mean is 'certificate'. You should search in dictionary." Then, she ignored me and continued doing her thing at the counter without any further explanation. I was shocked by her manner. I am not a native English speaker, but I do not think my English is that bad. I graduated from a university in the UK and Kyoto University. (Sorry for bragging myself here. Just wanted to give readers background of my education.) At that moment, I admitted that I was using simple English sentences with her coworker because he could not speak English. Thus, I needed to communicate with him by using easy words. I clamed myself for 1 minute in front of hotel lift before went back to her and told her that her action is not acceptable. At that point she looked surprise that I could speak in full sentences. I then continued telling her that what she should do is asking for further information and try to help me getting the document from her hotel. Not looking into dictionary. Actually, I also showed her the word "invoice" from my phone. The term means "a list of goods sent or services provided, with a statement of the sum due for these; a bill". Guess what. What she answered was more shocking. She told me that she thought I could not speak and understand English.

Hotel Gracery Kyoto Sanjo is an outstanding choice for families visiting Kyoto. It’s perfectly situated right in the heart of a charming covered shopping street, surrounded by great restaurants, local shops, and just a short walk to the serene Kamo River. The location is incredibly convenient—only about a 6-minute walk to the nearest subway station, with the route being a pleasant, covered stroll along well-paved paths. The hotel itself is spotlessly clean, with spacious rooms that are comfortable and thoughtfully designed. The breakfast is also a highlight, offering a tasty and satisfying start to the day. We absolutely loved our stay and would highly recommend this hotel for anyone looking for comfort, convenience, and a little bit of Kyoto charm.

I really enjoyed my stay at this hotel. The location couldn’t be better. It is super close to shopping areas, which made it really easy to get around and explore. The room was clean, cozy, and well-kept, which made it a comfortable place to come back to after a busy day. They also offer some great freebies like Wi-Fi, toiletries and other little extras that made the stay even better. However, there’s no full housekeeping service during the stay.They only come in to change the trash bags. It didn’t bother me much, but it’s something to keep in mind. For the price, it’s honestly a great deal. It is affordable, convenient, and comfortable. I’d definitely stay here again.